About Us/FAQ

From Cupcake with Love is an online boutique specializing in realistic food jewelry pieces and other unique accessories. Each design is handcrafted out of polymer clay and other materials. 

About the Designer

All items are designed by Atira, owner and founder of From Cupcake with Love. After working as a self-taught cake artist for a number of years, Atira became fascinated with the idea of designing miniature wearable food accessories. The art of creating delectable desserts was the spark that ignited this new found crafting passion. 

How long will it take to receive my order?

All items are made to order. Most orders are processed within 1-3 business days(with the exception of wholesale/corporate orders). Once the order is processed, it will be shipped the next business day via USPS. When your order has shipped, you will receive confirmation via email that includes a tracking number so that you can follow your package's journey to its destination. 

Please note that paying for a faster shipping service (i.e., USPS Priority Mail Express) does not affect processing time. The faster service only pertains to shipping and is completely handled by USPS.

ESTIMATED DELIVERY TIMES:

DOMESTIC ORDERS 

(within the US)

 

USPS FIRST CLASS MAIL:  2-5 business days

USPS PRIORITY MAIL:        1-3 business day

USPS PRIORITY EXPRESS: 1-2 DAYS

   

INTERNATIONAL ORDERS

 

USPS FIRST CLASS INT'L MAIL:   7-21 business days

              (varies by country, custom clearance)

USPS PRIORITY MAIL INT'L:         6-10 business days

USPS PRIORITY EXPRESS INT'L: 3-5 business days

 

I've received confirmation that my order has been shipped, but I still haven't received it. What happened?

Please visit usps.com/tracking and enter your provided tracking number to see where your package is.

Please be aware that the tracking information you see is the same information that we see. From Cupcake with Love does not have access to any additional information other than what is shown on the tracking info page.

If you have a question about the tracking information, please contact your local post office.

What are the charms/accessories made of?

All charms are made of high quality, non-toxic polymer clay. The secondary materials consist of glass beads, glitter, varnish, glue, ceramic, plastics and silver/bronze plated metals.
*All charms are individually handcrafted by Atira, owner and designer of From Cupcake with Love.*

How do I care for my jewelry?

Please be sure to handle all jewelry pieces with care.

All From Cupcake with Love jewelry charms have been tested for durability. Special steps are taken to ensure that each handcrafted piece can withstand accidental drops and shaking/swinging/dangling from normal use. However, please keep in mind that these handmade items are not indestructible. Rough usage, snagging, crushing, and other acts of force - accidental or intentional - could cause irreparable damage.

Returns and Exchanges

We do accept refunds/exchanges/returns within 14 days of receiving your order .

****Please  be sure to send us an email to proceed with the return process****

Exchanges and returns are accepted as long as items were never worn/used and in the same condition as we have sent it.

Refunds are issued minus the shipping fee initially charged.

In case an item is damaged upon acceptance, please send us a picture via email and we will send a replacement item or process a refund right away.

Our customer's satisfaction will always be From Cupcake with Love's top priority.

Thank you so much for your support!